This post is just for fun. Anyone who knows me well knows that my favorite web-comic is XKCD (note: not always safe for work and not always for the sensitive). One of my favorite strips is the Tech Support Cheat Sheet, which I will guess is one of the more popular ones. XKCD explains how many technical people do tech support, especially on programs we have no idea about.
Whenever you think that the person who is helping you is a genius, consider that they are just following a mental flowchart not unlike this one: