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		<title>I am on a First Name Basis with Arby&#8217;s</title>
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				<pubDate>Mon, 06 Aug 2012 10:00:09 +0000</pubDate>
		<dc:creator><![CDATA[Mark Pescatrice]]></dc:creator>
				<category><![CDATA[Business Management]]></category>
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				<description><![CDATA[What does a fast food restaurant and IT consulting have in common?  They are both businesses that rely on face to face communications and relationship building to help create loyalty and repeat business.  What can we learn from Arby&#8217;s that can help improve our relationships with customers?  And why Arby&#8217;s in particular? Isn&#8217;t Arby&#8217;s just [&#8230;]]]></description>
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